Creativa Plus j.d.o.o., Radićeva 45, 52100 Pula,Croatia
Jasna Mašinović Puh, Head of Business, Director representing the company individually and unlimited

E: info@goldencroatia.com
T: +385994642808
Working hours: Monday to Friday 8.00 - 16.00 hours

Company registered with the Commercial Court in Pazin
MBS: 130057079
OIB: 3049636193
ID: HR-AB-52-130057079

Competent authority subject to the activity of travel agency:
Ministry of Tourism
Independent Sector of Tourist Inspection Tourist Inspection Service
Regional Unit Pula
Bože Gumbca 36, 52100 Pula

According to Article 10, para. 3 of the Consumer Protection Act, we inform consumers that objections to the quality of our services can be delivered within 8 days in written form to:
Creativa plus j.d.o.o.
Radićeva 45, Pula
or at info@goldencroatia.com

Confirmation will be delivered to you without delay in writing.
You will receive a response to your objection in writing no later than 15 days from the date of receipt of the complaint.

It is obligatory to indicate the consumer’s information on the complaint:
Name and surname
Address for delivery of the response

Instructions to the Travel Applicant / Traveler when not fulfilling or partially fulfilling the contracted service are described in Art. 22. General travel conditions, which are available on NEXT LINK.